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Aavenir Atlas early access is open Contractflow on the ServiceNow Store since 2019 Runs on ServiceNow, or standalone ProcureTech100 2025/26 Pioneering Digital Solution ISO/IEC 27001:2022 certified, SOC 2 Type 2 compliant

Glossary

What is a vendor scorecard?

A vendor scorecard rates a vendor against agreed measures such as quality, delivery, cost, service and compliance over a set period, so performance can be compared and acted on.

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What goes on a scorecard

A scorecard turns the vendor relationship into a few clear measures, usually drawn from the contract and its service levels. Each measure has a target, a weight and a score for the period.

  • Quality. defects, returns or service failures.
  • Delivery. on time and in full, or response times.
  • Cost. invoice accuracy and agreed price adherence.
  • Compliance. certifications, insurance and policy duties kept current.
  • Service. responsiveness and problem resolution.

Why it matters

Without scores, vendor conversations rest on memory and the last incident. A scorecard gives both sides the same facts, shows trends over time and makes it fair to compare vendors in the same category. It also feeds renewal and sourcing decisions with evidence.

How Aavenir handles it

Obligationflow tracks the service levels and commitments in each signed contract, with owners, dates and evidence. That record gives a scorecard measures that match the contract rather than a generic template. Aavenir Atlas can then compare vendors across the portfolio.

Keep reading

Supplier performance review A supplier performance review is a regular check of how well a supplier delivers against its contract, measured by key...Read more Vendor relationship management Vendor relationship management is the practice of building trust and shared value with suppliers, through clear...Read more Contract obligations Contract obligations are the duties each party agrees to perform under a contract, such as paying on time, meeting service...Read more

Frequently asked questions (FAQ)

Common questions

How many measures should a vendor scorecard have?

Keep it short enough to act on, often five to eight measures, weighted by what matters most for that category. Tie each to a contract term or service level so the vendor knows exactly what is expected. Read about key performance indicators.

Should vendors see their scorecards?

Yes. Sharing scores lets vendors fix problems before they become disputes and makes review meetings about facts. Many companies share scorecards through the vendor portal on a regular schedule. Read about vendor portals.

How do scorecards connect to contract renewal?

Scorecard results show whether a vendor delivered what the contract promised. Review them well before the notice date so the decision to renew, renegotiate or exit rests on evidence. Read about contract renewal.

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See your contracts run on one record.

  • 1 A 30 minute walkthrough Built around your team, whether that is procurement, legal, IT or finance.
  • 2 Your contracts, not ours Bring a few sample agreements and watch Aavenir AI extract and review them.
  • 3 ServiceNow or standalone We show the deployment that fits the systems you already run.

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