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Aavenir Atlas early access is open Contractflow on the ServiceNow Store since 2019 Runs on ServiceNow, or standalone ProcureTech100 2025/26 Pioneering Digital Solution ISO/IEC 27001:2022 certified, SOC 2 Type 2 compliant

Glossary

What is a supplier performance review?

A supplier performance review is a regular check of how well a supplier delivers against its contract, measured by key performance indicators and service levels such as quality, timeliness and cost.

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What a review covers

Many organizations cannot operate if a critical supplier fails, so it pays to check performance on a schedule rather than wait for a problem. A review usually looks at:

  • Quality. defect rates, rework and complaints.
  • Delivery. on time and in full, or response and resolution times for services.
  • Cost. invoice accuracy and whether agreed prices and discounts were applied.
  • Compliance. insurance, certifications and other contract obligations kept up to date.
  • Relationship. responsiveness and ideas for improvement.

Why it matters

Price is only part of value. A supplier that charges the agreed rate but misses deadlines or quality standards still costs money. Regular reviews catch slipping performance early, give the supplier a fair chance to fix it, and give you evidence for renewal, renegotiation or exit.

How Aavenir handles it

Obligationflow turns service levels and other commitments in the signed contract into owned, dated obligations and collects the evidence. Aavenir AI checks that evidence against the clause and a person makes the call, so the review rests on what the contract actually says.

Keep reading

Vendor scorecard A vendor scorecard rates a vendor against agreed measures such as quality, delivery, cost, service and compliance over a set...Read more Vendor relationship management Vendor relationship management is the practice of building trust and shared value with suppliers, through clear...Read more Contract obligations Contract obligations are the duties each party agrees to perform under a contract, such as paying on time, meeting service...Read more

Frequently asked questions (FAQ)

Common questions

How often should you review supplier performance?

Match the frequency to the supplier. Critical and high spend suppliers often get a quarterly review, others yearly. Reviews should also happen before any renewal or notice date so the results inform the decision. Read about contract renewal.

What is the difference between a supplier performance review and a vendor scorecard?

A scorecard is the measurement: scores against agreed indicators over a period. The review is the conversation and decision built on it, where both sides discuss results, causes and the actions each will take next. Read about vendor scorecards.

What happens if a supplier performs poorly?

Agree a corrective plan with dates and owners first. If service levels carry credits or remedies, apply them. Repeated failure may justify renegotiation or termination under the contract terms. Read about breach of contract.

Have a question we have not answered? Ask the Expert

Schedule a demo

See your contracts run on one record.

  • 1 A 30 minute walkthrough Built around your team, whether that is procurement, legal, IT or finance.
  • 2 Your contracts, not ours Bring a few sample agreements and watch Aavenir AI extract and review them.
  • 3 ServiceNow or standalone We show the deployment that fits the systems you already run.

Prefer to talk first? Contact the team.