Skip to content
Aavenir Atlas early access is open Contractflow on the ServiceNow Store since 2019 Runs on ServiceNow, or standalone ProcureTech100 2025/26 Pioneering Digital Solution ISO/IEC 27001:2022 certified, SOC 2 Type 2 compliant

Customer story · Staffing

Express Employment Professionals gained contract visibility for every service agreement.

Founded in 1983, Express serves customers through more than 850 franchise locations. Its contract managers moved service, vendor, franchise and employee agreements from an on premises tool to Contractflow on ServiceNow.

Schedule a Demo See the Results

Published results

One repository, one workflow, status in real time.

66% faster legal review, as reported by ExpressPublished by Aavenir
Centralized contract repositoryPublished by Aavenir
Real-time visibility into contract statusPublished by Aavenir

The challenge

800 partners, no clear view of contracts.

Express managed agreements in Symfact, an on premises system with limited functionality for a business working across borders.

No status visibility

With more than 800 vendors and recruitment partners, nobody could see which contracts were created, canceled, processed or signed.

Long review cycles

Contract reviews took days to move through legal.

No contract reporting

The existing tool offered little reporting and no audit dashboards.

On premises limits

Teams in several countries needed a cloud system with role based access and audits on a monthly and quarterly schedule.

What changed

Authoring, workflow and reporting in one place on ServiceNow.

  1. Legacy contracts were abstracted and migrated from Symfact to ServiceNow. Service agreements now sit in one searchable repository. Role based access controls who sees what.

  2. Users drag an email attachment into Contractflow and AI creates the agreement. Authoring and redlining happen in Microsoft Word through the add-in. Version control stays in the repository.

  3. Processing workflows vary by vendor type, and agreements can be canceled in real time. Signing supports both wet and electronic signatures. Dashboards show contracts by month, cycle time by contract type, upcoming renewals and spend by vendor.

“
Since implementing Aavenir Contractflow in 2021, we've seen a remarkable 66 percent acceleration in the legal review process at Express Pros. The user-friendly interface of Aavenir has made it easy for our team to adapt, requiring minimal training. What used to take days for legal reviews now only takes hours, greatly benefiting our franchisees. I wholeheartedly recommend the Aavenir team for their responsiveness and unwavering support, they always prioritize our needs.
Jared Mashaney SVP of Legal and Asst. General Counsel, Express Employment International

Questions

Talk to a contract expert

Bring a few sample agreements. We will show you Aavenir AI reading them, on ServiceNow or standalone.

Schedule a Demo

Contract management on ServiceNow

Contractflow Contract lifecycle management on ServiceNowLearn more Contract repository Every agreement in one searchable placeLearn more Contract analytics Cycle time, renewals and spend in one viewLearn more

Full case study

Download the full story.

The complete case study as a PDF: the challenge, what changed and the results, to share with your team.

By submitting, you agree to receive communication from Aavenir. See our privacy policy.

Frequently asked questions (FAQ)

Common questions

How did Express migrate contracts from Symfact?

Aavenir abstracted the legacy contracts and migrated them into Contractflow on the ServiceNow platform Express already shared. Service, vendor, franchise and employee agreements now sit in one repository with role based access. See the contract repository.

How much faster is legal review at Express?

Jared Mashaney, SVP of Legal at Express Employment International, reports a 66 percent acceleration in legal review since Express implemented Contractflow in 2021. Reviews that used to take days now take hours. See Contractflow.

What contract reports does Express use?

Express runs dashboards for contracts by month, cycle time by contract type, contracts due for renewal, upcoming renewals and total spend by vendor and by status, alongside audit dashboards for its compliance schedule. See contract analytics.

Have a question we have not answered? Ask the Expert

Schedule a demo

See your contracts run on one record.

  • 1 A 30 minute walkthrough Built around your team, whether that is procurement, legal, IT or finance.
  • 2 Your contracts, not ours Bring a few sample agreements and watch Aavenir AI extract and review them.
  • 3 ServiceNow or standalone We show the deployment that fits the systems you already run.

Prefer to talk first? Contact the team.