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Customer story · Managed services

Thrive Networks simplified invoice processing and expense management on ServiceNow.

Thrive Networks provides managed services in strategy, cybersecurity, cloud, networking, disaster recovery and compliance. As acquisitions raised its invoice volume, it moved accounts payable to Invoiceflow on ServiceNow.

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Published results

Paperless invoices, faster processing.

100% paperless invoicingPublished by Aavenir
80% increase in invoice processing efficiencyPublished by Aavenir

The challenge

Growth by acquisition, invoices by hand.

Each acquisition added vendors and invoices. The AP process had not been built for that volume.

Four invoice formats

Invoices arrived as PDF, paper, XML and EDI, and each was handled manually.

Blockers out of sight

Nobody could see where an invoice was stuck between processing stages.

Manual GL coding

Staff mapped general ledger codes to each invoice by hand.

Small invoices, big friction

Delays on small spend invoices hurt cash flow and vendor relationships.

Rules outside the workflow

The AP workflow did not reflect the business rules it was meant to follow.

Volume from acquisitions

Every acquired business brought more vendors and more invoices into the same team.

What changed

Every invoice captured, coded and routed on ServiceNow.

  1. Invoices are captured from email, the supplier portal and other sources AI and OCR extract the header and line details Paper and PDF become structured records on ServiceNow.

  2. GL codes are suggested on each line instead of mapped by hand AP accepts or corrects each suggestion Exceptions route by vendor type, spend category or risk.

  3. Routing follows Thrive's AP business rules Payment status is visible to AP, budget owners and suppliers Small spend invoices no longer wait in a pile.

Questions

Talk to a contract expert

Bring a few sample agreements. We will show you Aavenir AI reading them, on ServiceNow or standalone.

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Accounts payable on ServiceNow

Invoiceflow Every invoice checked against the contractLearn more Invoice workflow Routing that follows your AP rulesLearn more Invoice to contract compliance Paying what the contract says, not moreLearn more

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Frequently asked questions (FAQ)

Common questions

How did Thrive Networks go paperless with invoices?

Invoiceflow captures invoices from email, the supplier portal and other sources, then AI and OCR turn PDF, paper, XML and EDI documents into structured records on ServiceNow. Thrive reports 100% paperless invoicing as a result. See Invoiceflow.

Can AP automation follow our own business rules?

Yes. In Invoiceflow, invoices route by vendor type, spend category or risk, and exceptions go to the right owner based on rules you set. Thrive needed exactly that after its AP workflow drifted from its business rules. See invoice workflow.

Does Invoiceflow check invoices against the contract?

Yes. Beyond 2-way and 3-way matching against the PO and goods receipt, Invoiceflow checks pricing, discounts and tax terms against the signed contract and routes mismatches as exceptions. Read the invoice to contract use case.

Have a question we have not answered? Ask the Expert

Schedule a demo

See your contracts run on one record.

  • 1 A 30 minute walkthrough Built around your team, whether that is procurement, legal, IT or finance.
  • 2 Your contracts, not ours Bring a few sample agreements and watch Aavenir AI extract and review them.
  • 3 ServiceNow or standalone We show the deployment that fits the systems you already run.

Prefer to talk first? Contact the team.