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Customer story · Insurance

Fortune 500 insurance provider improves contract cycle times by 70%.

A leading Fortune 500 insurance provider in North America, with more than a century of experience, implemented RFPflow and Contractflow for its buy side contract and procurement workflows end to end.

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Published results

Faster contracts, happier requesters, more people using the system.

70% faster contract cyclePublished by Aavenir
20% boost in customer satisfaction scorePublished by Aavenir
25% increased adoption rate with enhanced UXPublished by Aavenir

The challenge

8,000 requesters and no single front door.

Sourcing and contract requests came from more than 8,000 users. Each one needed a simple way in, and the process behind it had six gaps.

No single intake

Requesters needed one simple form that could become either a contract or an RFx.

Manual work, no approval path

Requests moved by hand, and there was no defined approval process.

A clunky interface

The old UI hurt adoption. Each persona needed screens built for its own job.

Errors found late

Without real time validation, mistakes surfaced late and cost rework.

No link to risk and ERP

Nothing connected the process to Archer for risk or to Oracle.

No status visibility

Nobody could see where a sourcing event or contract stood.

What changed

One buy side workflow, from request to contract.

  1. Requesters describe the need once, in one intake Contract requests go to Contractflow, sourcing needs open an event in RFPflow Status is visible on the same record from start to finish.

  2. Contractflow routes each contract for approval automatically Approvers act on the record instead of in email threads Every decision stays in the audit history.

  3. Requesters, buyers and reviewers each see the work that is theirs The insurer reports a 25% increase in adoption with the enhanced UX Customer satisfaction scores rose 20%.

Questions

Talk to a contract expert

Bring a few sample agreements. We will show you Aavenir AI reading them, on ServiceNow or standalone.

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Where this workflow lives

RFPflow Sourcing events that end in an awardLearn more Contractflow Intake, drafting, approval and signatureLearn more Source to contract How a request becomes a signed contractLearn more

Full case study

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Frequently asked questions (FAQ)

Common questions

How did the insurer cut its contract cycle by 70%?

It replaced manual handoffs with one buy side workflow. A single intake routes each request to a contract or an RFx, approvals follow a defined path, and every status is visible on the record. See how Contractflow handles intake and approval.

Can one intake form start both a contract and a sourcing event?

Yes. In this story, requesters describe the need once, and the request becomes either a contract in Contractflow or an RFx in RFPflow. The requester does not need to know which path applies before asking. Read the source to contract use case.

Why does user experience matter for contract lifecycle management adoption?

A contract system only works if requesters use it. The insurer needed screens built for each persona, and it reports a 25% increase in adoption and a 20% boost in customer satisfaction after the change. See RFPflow for buyers.

Have a question we have not answered? Ask the Expert

Schedule a demo

See your contracts run on one record.

  • 1 A 30 minute walkthrough Built around your team, whether that is procurement, legal, IT or finance.
  • 2 Your contracts, not ours Bring a few sample agreements and watch Aavenir AI extract and review them.
  • 3 ServiceNow or standalone We show the deployment that fits the systems you already run.

Prefer to talk first? Contact the team.