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Customer story · Energy and utilities

A leading energy and utilities company turns contract intelligence into value recovery and renewal intelligence.

From AI assisted contract migration to obligation tracking and renewal intelligence, Aavenir helps the organization enforce supplier commitments and recover the value it negotiated.

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Results

Negotiated value, recovered and tracked.

3% cost recovery against annual spendPublished by Aavenir
90% less time to screen contracts for compliance and identify obligationsPublished by Aavenir
65% improvement in on time obligation completionPublished by Aavenir
32% improvement in vendor service level performancePublished by Aavenir

The customer

Contract commitments needed a clear path to action.

A leading energy and utilities organization manages a complex supplier contract portfolio spanning technology, managed services and operational requirements.

Its Commercial and Procurement team needed to track the commitments inside those agreements, from service levels and payment terms to delivery milestones and renewal provisions, and make sure the business received the value it had negotiated.

The challenge

Commitments tracked by hand, evidence in pieces.

Teams reviewed documents and tracked obligations outside a dedicated system, and a cumbersome legacy solution limited adoption.

Manual tracking

Obligations and compliance reviews relied on manual effort, so ownership and follow through were hard to maintain.

Fragmented supplier performance

Contract managers had no consolidated view of service level performance, outstanding deliverables and unmet commitments.

Disconnected commercial recovery

Performance related compensation was tracked at project level and handled separately during invoice receipting.

Renewals without the full picture

Teams went into renewal discussions without a combined view of supplier performance, contract gaps and accumulated risk.

Why Aavenir

A fit for post signature accountability and renewal decisions.

The organization needed contract intelligence that connected supplier commitments to day to day accountability and to renewal negotiations, on ServiceNow.

AI across the portfolio

AI assisted migration, obligation extraction and classification, and checks against the customer's own policies took on the manual review effort.

Commitments tied to delivery

Extracted obligations feed assigned tasks and central tracking, so teams can judge delivery against what was agreed.

Evidence for renewals

Joint analysis of obligation performance and contract gaps shows what to renegotiate, where to pursue savings and which risks to fix first.

Governance on ServiceNow

Contractflow, Obligationflow and ComplianceNext connect contract records, fulfillment and policy findings on one platform.

What changed

From AI assisted migration to accountable fulfillment.

  1. The existing portfolio moved into Aavenir's central contract repository. On upload, AI extracts start and end dates, amounts, counterparty and contract type, which cuts manual entry and makes the terms usable for ongoing contract management.

  2. AI extracts obligations across 20 categories and identifies how often each one recurs. The obligations become one time or recurring tasks assigned to the responsible teams and people, so each commitment is tied to the work that fulfills it.

  3. ComplianceNext checks contract documents against about 15 policies the customer defined. Checks are mapped by contract type, such as a master services agreement or a statement of work, and by vendor segment, such as strategic or emerging suppliers. The rollout now extends to strategic and mid tier contracts, with findings feeding review queues and renewal dashboards.

  4. Central task tracking shows who owns each commitment, when it is due and whether it is done. Red, amber and green dashboards highlight overdue actions, unmet obligations and supplier performance issues.

  5. The Renewal Intelligence report analyzes obligation performance and contract gaps together and generates AI recommendations: whether to renew, which terms to renegotiate to maximize savings, and which risks to limit. Contract managers go into each negotiation with evidence of what the supplier promised, what was delivered and where the agreement needs stronger protection.

Case study

Download the Case Study

See how the organization connects AI extracted terms and obligations with supplier accountability, compliance review and cost recovery. Download the full case study.

  • Customer: a leading energy and utilities company
  • Business function: Commercial and Procurement
  • Solutions: Aavenir Contractflow, Obligationflow and ComplianceNext
  • AI foundation: the Aavenir Intelligence Platform
  • Platform: ServiceNow

Questions

Talk to a contract expert

Bring a few sample agreements. We will show you Aavenir AI reading them, on ServiceNow or standalone.

Schedule a Demo

Obligations and compliance on ServiceNow

Obligationflow Every obligation owned, tracked and verifiedLearn more ComplianceNext Contracts screened against your policiesLearn more Oil, gas and mining Contract intelligence for energy companiesLearn more

Frequently asked questions (FAQ)

Common questions

What results did the energy and utilities company report?

The organization recovered value equal to 3% of annual spend, cut the time to screen contracts and identify obligations by 90%, improved on time obligation completion by 65% and improved vendor service level performance by 32%. See Obligationflow.

How does Aavenir check contracts against company policy?

ComplianceNext checks each contract against policies the customer defines, about 15 in this case, mapped by contract type and vendor segment. Findings feed review queues and renewal dashboards, and a person reviews every finding. See ComplianceNext.

What is the Renewal Intelligence report?

It analyzes how a supplier performed against its obligations alongside the gaps found in the contract, then recommends whether to renew, which terms to renegotiate and which risks to address before the agreement is extended. See the Aavenir Intelligence Platform.

Have a question we have not answered? Ask the Expert

Schedule a demo

See your contracts run on one record.

  • 1 A 30 minute walkthrough Built around your team, whether that is procurement, legal, IT or finance.
  • 2 Your contracts, not ours Bring a few sample agreements and watch Aavenir AI extract and review them.
  • 3 ServiceNow or standalone We show the deployment that fits the systems you already run.

Prefer to talk first? Contact the team.