Customer story · Banking and financial services
Leading BFSI player reduced risk with 5x faster contract approvals on ServiceNow.
A leading Southeast Asian bank serves retail, corporate, wealth and investment banking customers through online and mobile channels. It replaced shared drives and manual trackers with Contractflow on ServiceNow.
Published results
Faster approvals with less risk.
The challenge
A legal team running contracts on drives and trackers.
Most of the bank's contracts arrive on third party paper, so risk scoring matters on every one. The tools around legal made that hard.
Contracts on Google Drive
Agreements sat in shared folders, and redline versions were hard to find.
Manual trackers by type
Legal kept separate trackers for MSAs, NDAs, Tech MSAs and Non-Tech MSAs.
Ticket numbers by hand
Every legal request got its ticket number manually.
Slow review of submissions
Reviewing and summarizing what the business sent in took too long.
Approvals that stalled
Sign off from several stakeholders delayed execution and wore out the legal team.
Risk with no tracking
A risk assessment existed, but no system tracked compliance against it.
What changed
One system that automates, tracks and monitors every contract.
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Business teams submit through guided intake instead of email Each request is numbered and tracked on ServiceNow Contract type, owner and status replace the manual trackers.
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Aavenir AI reviews clauses against the bank's playbook and flags deviations Reviewers see a summary instead of reading every submission cold A person approves every AI result.
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Contractflow sends each contract to the right approvers automatically Approvers act on one record, with every version in one place The bank reports a 5x faster approval cycle.
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Risk findings stay attached to the contract Every executed contract sits in one searchable repository Legal and the business see the same status.
Questions
Talk to a contract expert
Bring a few sample agreements. We will show you Aavenir AI reading them, on ServiceNow or standalone.
Schedule a Demo
Full case study
Download the full story.
The complete case study as a PDF: the challenge, what changed and the results, to share with your team.
Frequently asked questions (FAQ)
Common questions
How did the bank make contract approvals 5x faster?
Approvals used to depend on chasing several stakeholders by hand. Contractflow on ServiceNow now routes each contract to the right approvers automatically, with every version on one record, and the bank reports a 5x faster approval cycle. See Contractflow on ServiceNow.
How does Aavenir reduce risk on third party paper?
Aavenir AI reviews incoming clauses against your playbook, flags deviations by severity and suggests approved fallback language. A person approves every result, and the findings stay with the contract so compliance can be tracked after signature. See AI contract review.
Can a bank replace Google Drive and spreadsheets with contract lifecycle management?
Yes. In this story the bank moved contracts, redlines and request tracking out of shared folders and trackers into one repository on ServiceNow, which gave it 100% contract visibility. Read about obligation tracking.
Have a question we have not answered? Ask the Expert
Schedule a demo
See your contracts run on one record.
- 1 A 30 minute walkthrough Built around your team, whether that is procurement, legal, IT or finance.
- 2 Your contracts, not ours Bring a few sample agreements and watch Aavenir AI extract and review them.
- 3 ServiceNow or standalone We show the deployment that fits the systems you already run.
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