Skip to content
Aavenir Atlas early access is open Contractflow on the ServiceNow Store since 2019 Runs on ServiceNow, or standalone ProcureTech100 2025/26 Pioneering Digital Solution ISO/IEC 27001:2022 certified, SOC 2 Type 2 compliant

Glossary

What is ServiceNow Knowledge?

ServiceNow Knowledge is the annual ServiceNow conference where customers, partners and experts meet to learn about the platform and how work runs on it.

Schedule a Demo All Glossary Terms

What ServiceNow is

ServiceNow is a cloud workflow platform. It began in IT service management and now connects processes across the enterprise, from customer service and human resources to security, risk, procurement and finance.

What happens at Knowledge

Knowledge brings the ServiceNow community together for keynotes, product sessions, hands-on labs and a partner expo. Attendees see what is new on the platform, hear how other organizations use it and meet the partners who build on it.

Who attends

Customers who run ServiceNow, partners who implement it or build applications on it, and practitioners who want to sharpen their skills. Recent agendas have included AI, source to pay operations, sourcing and contract management, which brings procurement, legal and finance leaders alongside IT.

Aavenir and ServiceNow

Aavenir applications run natively on ServiceNow, so contracts, sourcing, supplier onboarding and invoices share the same platform, data and security model as the rest of the enterprise. Read how Aavenir is built on ServiceNow.

Keep reading

ServiceNow GRC ServiceNow GRC is the ServiceNow suite for governance, risk and compliance: policies, risks, audits and third parties.Read more ServiceNow TPRM ServiceNow Third-Party Risk Management runs vendor onboarding questionnaires, risk assessments and issue follow up on ServiceNow.Read more ServiceNow Sourcing and Procurement Operations ServiceNow Sourcing and Procurement Operations runs sourcing and buying workflows on the ServiceNow platform.Read more

Frequently asked questions (FAQ)

Common questions

Who should attend ServiceNow Knowledge?

Anyone who runs, builds or buys on ServiceNow: platform owners, developers, IT leaders and, increasingly, procurement, legal and finance teams who use ServiceNow applications for their own work. Read about ServiceNow Sourcing and Procurement Operations.

Is ServiceNow Knowledge only about IT?

No. ServiceNow started in IT service management, but Knowledge now covers customer service, human resources, risk, security, procurement and finance workflows, along with AI across the platform. Read about ServiceNow GRC.

Can contract management run on ServiceNow?

Yes. Applications built natively on ServiceNow can manage contracts, obligations, sourcing and supplier onboarding inside the platform, using its workflows, data model and security. See Aavenir on ServiceNow.

Have a question we have not answered? Ask the Expert

Schedule a demo

See your contracts run on one record.

  • 1 A 30 minute walkthrough Built around your team, whether that is procurement, legal, IT or finance.
  • 2 Your contracts, not ours Bring a few sample agreements and watch Aavenir AI extract and review them.
  • 3 ServiceNow or standalone We show the deployment that fits the systems you already run.

Prefer to talk first? Contact the team.