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Aavenir Atlas early access is open Contractflow on the ServiceNow Store since 2019 Runs on ServiceNow, or standalone ProcureTech100 2025/26 Pioneering Digital Solution ISO/IEC 27001:2022 certified, SOC 2 Type 2 compliant

Glossary

What is ServiceNow IT service management (ITSM)?

ServiceNow IT service management is a cloud platform for running IT services, with incident, problem, change and request workflows in one system.

Schedule a Demo All Glossary Terms

What it covers

  • Incident management. Logging and fixing service disruptions.
  • Problem management. Finding and removing the root causes of repeat incidents.
  • Change management. Planning, approving and recording changes to IT systems.
  • Request management. A catalog and portal where employees ask for services and equipment.
  • Configuration management. A database of IT assets and how they relate.

Why it matters for contracts

Much of what IT runs is bought: software subscriptions, cloud services, hardware support and managed services. The service levels, renewal dates and support terms that decide how IT performs sit in those vendor contracts. When contracts live on the same platform as incidents and assets, IT can see which contract covers a failing service and what the supplier owes.

How Aavenir works with it

Aavenir apps run natively on ServiceNow, so contracts sit beside the IT work already in the instance. For IT teams, IT contract management links software and service contracts to their renewals, obligations and costs, with the same users and roles.

Where contracts and IT meet

Common examples: an outage that should trigger service credits under a vendor contract, a software renewal that nobody in IT knew was due, or an asset under a support agreement that expired. Linking contract data to service records makes those visible.

Keep reading

ServiceNow Sourcing and Procurement Operations ServiceNow Sourcing and Procurement Operations is a set of ServiceNow apps that runs buying requests, sourcing, purchase orders and supplier work on the platform.Read more Vendor contract management Vendor contract management is managing the contracts a company has with its suppliers, from sourcing and onboarding through negotiation, obligations, invoices and renewal, so the company gets the terms it paid for.Read more Cloud computing for supply chain Cloud computing delivers storage, servers, databases and software over the internet, letting supply chain partners share data and tools without local systems.Read more

Frequently asked questions (FAQ)

Common questions

What does ServiceNow IT service management do?

It runs IT support on one platform: incidents, problems, changes, requests and the asset records behind them, with workflows, service levels and reporting built in. Read about ServiceNow Sourcing and Procurement Operations.

Why connect IT service management with contract management?

IT services depend on vendor contracts. Linking them shows which contract covers a service, what service level the vendor promised and when the contract renews, so IT can act on missed commitments. See IT contract management.

Can Aavenir run inside an existing ServiceNow instance?

Yes. Aavenir apps install from the ServiceNow Store and run as scoped applications inside your instance, using your data model, users and roles. Teams without ServiceNow can run them standalone. See how Aavenir runs on ServiceNow.

Have a question we have not answered? Ask the Expert

Schedule a demo

See your contracts run on one record.

  • 1 A 30 minute walkthrough Built around your team, whether that is procurement, legal, IT or finance.
  • 2 Your contracts, not ours Bring a few sample agreements and watch Aavenir AI extract and review them.
  • 3 ServiceNow or standalone We show the deployment that fits the systems you already run.

Prefer to talk first? Contact the team.