--- title: State of Utah: 5x Faster IT Invoice Data Entry | Aavenir url: https://aavenir.com/case-study/the-state-of-utah-processes-it-vendor-invoices-5x-faster-with-full-control-and-visibility-over-spend/ description: Utah DTS runs 8,000+ IT vendor invoices a year through Invoiceflow on ServiceNow, with 5x faster data entry and a 70% faster invoice lifecycle. updated: 2026-11-07 --- [Home](https://aavenir.com/) / [Customers](https://aavenir.com/case-studies/) / State of Utah Customer story · Public sector # The State of Utah processes IT vendor invoices 5X faster with full control and visibility over spend. The State of Utah Division of Technology Services (DTS) already ran IT business cases, purchase orders and payments on ServiceNow. It added Invoiceflow to the same platform to handle invoices from more than 600 IT vendors. Published results ## Less typing, faster invoices, one shared view. 5xfaster data entry [Published by Aavenir](https://aavenir.com/case-study/the-state-of-utah-processes-it-vendor-invoices-5x-faster-with-full-control-and-visibility-over-spend/) 70%faster invoice lifecycle [Published by Aavenir](https://aavenir.com/case-study/the-state-of-utah-processes-it-vendor-invoices-5x-faster-with-full-control-and-visibility-over-spend/) The challenge ## 8,000 paper invoices a year and one person matching them. DTS had custom ServiceNow apps for purchasing and payments. Invoices were still handled by hand. ### Paper at volume More than 600 IT vendors sent over 8,000 paper invoices a year, many with multiple attachments. ### One person matching A single person matched every invoice to POs, receipts and vendor data by hand. ### Hard ad hoc POs POs for ad hoc hardware or software from 10 to 12 vendors were hard to issue. ### Receiving by email Receipt of software and services was confirmed over email. What changed ## AI invoice processing on the platform DTS already ran. - AI captures 100% of IT vendor invoices on the day of receipt Attachments stay with the invoice record Nothing waits in a paper pile for data entry. - The AI engine learns each vendor's invoice patterns Coding and data entry are automated, with exceptions sent to a person Invoices match against the POs and receipts already in ServiceNow. - DTS avoided building its own AI invoice solution on ServiceNow Invoiceflow runs on the same platform as the custom purchasing application Existing ServiceNow admins manage it like any other app. “ SoU had a custom-built purchase application on ServiceNow, which runs to our expectations. However, we knew that building an AI-enabled invoice processing solution on ServiceNow and integrating it to our purchasing system was definitely going to be a time-consuming project, which would need skilled ServiceNow resources. **Tyrel King**Financial Manager II, State of Utah DTS Questions ## Talk to a contract expert Bring a few sample agreements. We will show you Aavenir AI reading them, on ServiceNow or standalone. Schedule a demo ## Invoice automation on ServiceNow [Invoiceflow Accounts payable automation on ServiceNow Learn more](https://aavenir.com/solutions/accounts-payable-automation/)[Invoice coding and receiving Coding and receipts handled with the invoice Learn more](https://aavenir.com/solutions/invoice-coding-receiving/)[Invoice to contract compliance Paying what the contract says, not more Learn more](https://aavenir.com/use-cases/invoice-to-contract-compliance/) Full case study ## Download the full story. The complete case study as a PDF: the challenge, what changed and the results, to share with your team. Frequently asked questions (FAQ) ## Common questions ### ### How did the State of Utah speed up IT invoice processing? DTS added Invoiceflow to its existing ServiceNow platform. AI now captures every IT vendor invoice on the day it arrives, learns invoice patterns and automates coding and data entry, which DTS reports as 5x faster data entry. [See Invoiceflow](https://aavenir.com/solutions/accounts-payable-automation/). ### ### Should we build AI invoice processing on ServiceNow ourselves? Utah DTS considered it and expected a long project that needed skilled ServiceNow resources. Invoiceflow gave it AI invoice processing as a native app on the same platform as the purchasing application it had already built. [See invoice coding and receiving](https://aavenir.com/solutions/invoice-coding-receiving/). ### ### Does Invoiceflow work for public sector AP teams? Yes. The State of Utah runs it for more than 600 IT vendors and over 8,000 invoices a year, with every invoice stored on ServiceNow and matched against POs and receipts. [Read the invoice to contract use case](https://aavenir.com/use-cases/invoice-to-contract-compliance/). Have a question we have not answered? [Ask the Expert](https://aavenir.com/contact/) Schedule a demo ## See your contracts run on one record. - **1****A 30 minute walkthrough**Built around your team, whether that is procurement, legal, IT or finance. - **2****Your contracts, not ours**Bring a few sample agreements and watch Aavenir AI extract and review them. - **3****ServiceNow or standalone**We show the deployment that fits the systems you already run. Prefer to talk first? [Contact the team](https://aavenir.com/contact/). The form did not load. [Contact the team](https://aavenir.com/contact/) instead, or refresh the page.