--- title: Fortune 500 Insurer Cuts Contract Cycle Time 70% | Aavenir url: https://aavenir.com/case-study/source-to-contract-workflow-improve-contract-cycle-time-efficiency/ description: A Fortune 500 insurance provider runs buy side sourcing and contracts for 8,000+ requesters on RFPflow and Contractflow, with a 70% faster contract cycle. updated: 2026-11-07 --- [Home](https://aavenir.com/) / [Customers](https://aavenir.com/case-studies/) / Fortune 500 insurer Customer story ยท Insurance # Fortune 500 insurance provider improves contract cycle times by 70%. A leading Fortune 500 insurance provider in North America, with more than a century of experience, implemented RFPflow and Contractflow for its buy side contract and procurement workflows end to end. Published results ## Faster contracts, happier requesters, more people using the system. 70%faster contract cycle [Published by Aavenir](https://aavenir.com/case-study/source-to-contract-workflow-improve-contract-cycle-time-efficiency/) 20%boost in customer satisfaction score [Published by Aavenir](https://aavenir.com/case-study/source-to-contract-workflow-improve-contract-cycle-time-efficiency/) 25%increased adoption rate with enhanced UX [Published by Aavenir](https://aavenir.com/case-study/source-to-contract-workflow-improve-contract-cycle-time-efficiency/) The challenge ## 8,000 requesters and no single front door. Sourcing and contract requests came from more than 8,000 users. Each one needed a simple way in, and the process behind it had six gaps. ### No single intake Requesters needed one simple form that could become either a contract or an RFx. ### Manual work, no approval path Requests moved by hand, and there was no defined approval process. ### A clunky interface The old UI hurt adoption. Each persona needed screens built for its own job. ### Errors found late Without real time validation, mistakes surfaced late and cost rework. ### No link to risk and ERP Nothing connected the process to Archer for risk or to Oracle. ### No status visibility Nobody could see where a sourcing event or contract stood. What changed ## One buy side workflow, from request to contract. - Requesters describe the need once, in one intake Contract requests go to Contractflow, sourcing needs open an event in RFPflow Status is visible on the same record from start to finish. - Contractflow routes each contract for approval automatically Approvers act on the record instead of in email threads Every decision stays in the audit history. - Requesters, buyers and reviewers each see the work that is theirs The insurer reports a 25% increase in adoption with the enhanced UX Customer satisfaction scores rose 20%. Questions ## Talk to a contract expert Bring a few sample agreements. We will show you Aavenir AI reading them, on ServiceNow or standalone. Schedule a demo ## Where this workflow lives [RFPflow Sourcing events that end in an award Learn more](https://aavenir.com/solutions/rfp-management-software/)[Contractflow Intake, drafting, approval and signature Learn more](https://aavenir.com/solutions/enterprise-contract-management-software/)[Source to contract How a request becomes a signed contract Learn more](https://aavenir.com/use-cases/source-to-contract/) Full case study ## Download the full story. The complete case study as a PDF: the challenge, what changed and the results, to share with your team. Frequently asked questions (FAQ) ## Common questions ### ### How did the insurer cut its contract cycle by 70%? It replaced manual handoffs with one buy side workflow. A single intake routes each request to a contract or an RFx, approvals follow a defined path, and every status is visible on the record. [See how Contractflow handles intake and approval](https://aavenir.com/solutions/enterprise-contract-management-software/). ### ### Can one intake form start both a contract and a sourcing event? Yes. In this story, requesters describe the need once, and the request becomes either a contract in Contractflow or an RFx in RFPflow. The requester does not need to know which path applies before asking. [Read the source to contract use case](https://aavenir.com/use-cases/source-to-contract/). ### ### Why does user experience matter for contract lifecycle management adoption? A contract system only works if requesters use it. The insurer needed screens built for each persona, and it reports a 25% increase in adoption and a 20% boost in customer satisfaction after the change. [See RFPflow for buyers](https://aavenir.com/solutions/rfp-management-software/). Have a question we have not answered? [Ask the Expert](https://aavenir.com/contact/) Schedule a demo ## See your contracts run on one record. - **1****A 30 minute walkthrough**Built around your team, whether that is procurement, legal, IT or finance. - **2****Your contracts, not ours**Bring a few sample agreements and watch Aavenir AI extract and review them. - **3****ServiceNow or standalone**We show the deployment that fits the systems you already run. Prefer to talk first? [Contact the team](https://aavenir.com/contact/). The form did not load. [Contact the team](https://aavenir.com/contact/) instead, or refresh the page.