--- title: Express Pros Gains Contract Visibility | Aavenir url: https://aavenir.com/case-study/express-professionals-achieves-contract-visibility-for-services-agreement/ description: Express Employment Professionals moved service agreements into Contractflow on ServiceNow: one repository, one workflow and real-time contract status. updated: 2026-11-07 --- [Home](https://aavenir.com/) / [Customers](https://aavenir.com/case-studies/) / Express Employment Professionals Customer story · Staffing # Express Employment Professionals gained contract visibility for every service agreement. Founded in 1983, Express serves customers through more than 850 franchise locations. Its contract managers moved service, vendor, franchise and employee agreements from an on premises tool to Contractflow on ServiceNow. Published results ## One repository, one workflow, status in real time. 66%faster legal review, as reported by Express [Published by Aavenir](https://aavenir.com/case-study/express-professionals-achieves-contract-visibility-for-services-agreement/) Centralizedcontract repository [Published by Aavenir](https://aavenir.com/case-study/express-professionals-achieves-contract-visibility-for-services-agreement/) Real-timevisibility into contract status [Published by Aavenir](https://aavenir.com/case-study/express-professionals-achieves-contract-visibility-for-services-agreement/) The challenge ## 800 partners, no clear view of contracts. Express managed agreements in Symfact, an on premises system with limited functionality for a business working across borders. ### No status visibility With more than 800 vendors and recruitment partners, nobody could see which contracts were created, canceled, processed or signed. ### Long review cycles Contract reviews took days to move through legal. ### No contract reporting The existing tool offered little reporting and no audit dashboards. ### On premises limits Teams in several countries needed a cloud system with role based access and audits on a monthly and quarterly schedule. What changed ## Authoring, workflow and reporting in one place on ServiceNow. - Legacy contracts were abstracted and migrated from Symfact to ServiceNow. Service agreements now sit in one searchable repository. Role based access controls who sees what. - Users drag an email attachment into Contractflow and AI creates the agreement. Authoring and redlining happen in Microsoft Word through the add-in. Version control stays in the repository. - Processing workflows vary by vendor type, and agreements can be canceled in real time. Signing supports both wet and electronic signatures. Dashboards show contracts by month, cycle time by contract type, upcoming renewals and spend by vendor. “ Since implementing Aavenir Contractflow in 2021, we've seen a remarkable 66 percent acceleration in the legal review process at Express Pros. The user-friendly interface of Aavenir has made it easy for our team to adapt, requiring minimal training. What used to take days for legal reviews now only takes hours, greatly benefiting our franchisees. I wholeheartedly recommend the Aavenir team for their responsiveness and unwavering support, they always prioritize our needs. **Jared Mashaney**SVP of Legal and Asst. General Counsel, Express Employment International Questions ## Talk to a contract expert Bring a few sample agreements. We will show you Aavenir AI reading them, on ServiceNow or standalone. Schedule a demo ## Contract management on ServiceNow [Contractflow Contract lifecycle management on ServiceNow Learn more](https://aavenir.com/solutions/enterprise-contract-management-software/)[Contract repository Every agreement in one searchable place Learn more](https://aavenir.com/solutions/contract-repository-software/)[Contract analytics Cycle time, renewals and spend in one view Learn more](https://aavenir.com/solutions/contract-analytics/) Full case study ## Download the full story. The complete case study as a PDF: the challenge, what changed and the results, to share with your team. Frequently asked questions (FAQ) ## Common questions ### ### How did Express migrate contracts from Symfact? Aavenir abstracted the legacy contracts and migrated them into Contractflow on the ServiceNow platform Express already shared. Service, vendor, franchise and employee agreements now sit in one repository with role based access. [See the contract repository](https://aavenir.com/solutions/contract-repository-software/). ### ### How much faster is legal review at Express? Jared Mashaney, SVP of Legal at Express Employment International, reports a 66 percent acceleration in legal review since Express implemented Contractflow in 2021. Reviews that used to take days now take hours. [See Contractflow](https://aavenir.com/solutions/enterprise-contract-management-software/). ### ### What contract reports does Express use? Express runs dashboards for contracts by month, cycle time by contract type, contracts due for renewal, upcoming renewals and total spend by vendor and by status, alongside audit dashboards for its compliance schedule. [See contract analytics](https://aavenir.com/solutions/contract-analytics/). Have a question we have not answered? [Ask the Expert](https://aavenir.com/contact/) Schedule a demo ## See your contracts run on one record. - **1****A 30 minute walkthrough**Built around your team, whether that is procurement, legal, IT or finance. - **2****Your contracts, not ours**Bring a few sample agreements and watch Aavenir AI extract and review them. - **3****ServiceNow or standalone**We show the deployment that fits the systems you already run. Prefer to talk first? [Contact the team](https://aavenir.com/contact/). The form did not load. [Contact the team](https://aavenir.com/contact/) instead, or refresh the page.