--- title: Telecom Company Automates Contract Requests | Aavenir url: https://aavenir.com/case-study/a-leading-telecommunications-company-enabled-contract-creation-on-the-fly-with-automated-contract-request-module-on-servicenow/ description: A leading telecommunications company replaced a legacy contract tool with Contractflow on ServiceNow and improved contracting efficiency by 90%. updated: 2026-11-07 --- [Home](https://aavenir.com/) / [Customers](https://aavenir.com/case-studies/) / Telecommunications company Customer story · Telecommunications # A leading telecommunications company enabled self service contract creation with a connected contract request module on ServiceNow. A Texas based provider of satellite communications and IT services, it serves more than 3,200 customers in over 140 countries across mining, maritime, energy, media, government and more. Its legacy contract tool had almost no users. Published results ## Requests in a few clicks, one source of truth. 90%improvement in contracting efficiency [Published by Aavenir](https://aavenir.com/case-study/a-leading-telecommunications-company-enabled-contract-creation-on-the-fly-with-automated-contract-request-module-on-servicenow/) Singlesource of truth for contracts [Published by Aavenir](https://aavenir.com/case-study/a-leading-telecommunications-company-enabled-contract-creation-on-the-fly-with-automated-contract-request-module-on-servicenow/) Multi-globalusers across 4 continents [Published by Aavenir](https://aavenir.com/case-study/a-leading-telecommunications-company-enabled-contract-creation-on-the-fly-with-automated-contract-request-module-on-servicenow/) The challenge ## A contract tool nobody used. Despite owning contract software, the team ran most of the process by email and phone, with legal brought in late. ### No adoption Sales, finance, HR and IT reached legal by email or phone instead of using the legacy tool. ### Legal on short notice Contracts were created in Microsoft Dynamics CRM and sent to legal with little time to review. ### Contracts hard to find Not every contract reached the repository, so some could not be located or traced. ### Manual workflows Most steps, from request to review and negotiation, were manual and nonstandard. What changed ## Requests from Outlook and CRM, contracts on ServiceNow. - Legacy contracts were imported from the old tool into the Aavenir repository without data loss. Paper contracts were digitized through the Word add-in. Legal in the United States and Australia works from one repository for buy side and sell side contracts. - Requesters submit from Microsoft Dynamics CRM, from an Outlook email using Aavenir templates, or in Contractflow. The intake form grew from 5 fields to 75. Each request is assigned to the contract manager named in the email. - The agreement is created in Contractflow from the request ID. A built in chat keeps requesters and contract managers in one thread, and status updates reach Outlook. DocuSign handles signatures and dashboards show status for leaders worldwide. “ The ability to create a contract request from an outlook is a wow factor. **Manager, Commercial Contracts**Leading telecommunications company Questions ## Talk to a contract expert Bring a few sample agreements. We will show you Aavenir AI reading them, on ServiceNow or standalone. Schedule a demo ## Contract intake on ServiceNow [Contractflow Contract lifecycle management on ServiceNow Learn more](https://aavenir.com/solutions/enterprise-contract-management-software/)[Contract intake Requests from email, CRM or a portal Learn more](https://aavenir.com/solutions/contract-intake/)[Contract repository Every agreement in one searchable place Learn more](https://aavenir.com/solutions/contract-repository-software/) Full case study ## Download the full story. The complete case study as a PDF: the challenge, what changed and the results, to share with your team. Frequently asked questions (FAQ) ## Common questions ### ### How do people request contracts from Outlook? Requesters use Aavenir templates in an Outlook email, and the request lands in Contractflow assigned to the contract manager named in the email. They do not need to log in, and status updates come back to Outlook. [See contract intake](https://aavenir.com/solutions/contract-intake/). ### ### What results did the company publish? It reports a 90% improvement in contracting efficiency and contract cycle time cut from weeks to days. Legacy contracts were migrated within a month of the soft launch, with users on 4 continents. [See Contractflow](https://aavenir.com/solutions/enterprise-contract-management-software/). ### ### Can Contractflow connect to a CRM? Yes. Here, sales starts a request in Microsoft Dynamics CRM and it lands in the Contractflow request module, where the agreement is created from the request ID and sent to DocuSign for signature. [See the contract repository](https://aavenir.com/solutions/contract-repository-software/). Have a question we have not answered? [Ask the Expert](https://aavenir.com/contact/) Schedule a demo ## See your contracts run on one record. - **1****A 30 minute walkthrough**Built around your team, whether that is procurement, legal, IT or finance. - **2****Your contracts, not ours**Bring a few sample agreements and watch Aavenir AI extract and review them. - **3****ServiceNow or standalone**We show the deployment that fits the systems you already run. Prefer to talk first? [Contact the team](https://aavenir.com/contact/). The form did not load. [Contact the team](https://aavenir.com/contact/) instead, or refresh the page.